• ✅ Digital Transformation & Infrastructure
• Led the full implementation of Office 365 and SharePoint, streamlining company-wide collaboration.
• Migrated on-premises infrastructure to cloud-based solutions, reducing operational costs and improving uptime.
• Established a centralized IT asset management system, enhancing visibility over hardware and software inventory.
• ✅ Enterprise Applications, ERP & Automation
• Maintained and optimized the Plex ERP system, ensuring system stability and seamless integration with business operations.
• Automated data extraction, reporting, and analytics from Plex ERP, providing real-time insights for decision-making.
• Conducted user training and support to maximize adoption and efficiency of Plex ERP across departments.
• Worked with vendors and internal stakeholders to customize and enhance ERP functionalities based on business needs.
• ✅ Cybersecurity & Compliance
• Secured the company network by aligning with CIS Benchmarks for pfSense, Windows Server, and endpoints.
• Deployed Action1 SaaS for real-time vulnerability assessments and automated patch management.
• Developed IT security policies and incident response plans to mitigate cyber threats.
• ✅ Network & IT Operations
• Designed and maintained high-availability network infrastructure using Ubiquiti hardware.
• Deployed VPN and remote access solutions to support secure hybrid work environments.
• Configured monitoring and alerting systems to proactively address IT infrastructure issues.
• ✅ Leadership & IT Strategy
• Spearheaded IT training sessions for employees, improving cybersecurity awareness and system proficiency.
• Managed IT budgeting, vendor negotiations, and procurement of hardware, software, and cloud services.
• Created disaster recovery & business continuity plans to ensure operational resilience.

• ✅ Technical Support
• Provided prompt and exceptional technical support, ensuring quick issue resolution and enhanced user satisfaction.
• Assisted clients with troubleshooting across various platforms, improving overall customer experience.
• ✅ Quality Assurance (QA)
• Conducted manual QA testing on web and software platforms, verifying functionality, usability, and compliance with quality standards.
• Identified and documented bugs, collaborating with teams to refine product performance.
• ✅ Community Moderation
• Monitored and moderated online forums and communities, enforcing community guidelines to maintain a safe and respectful environment.
• Managed user-generated content, prevented spam, and resolved disputes to foster engagement and positive interactions.

✅ Key Skills: Online Community Moderation | Technical Support | Manual QA Testing | Content Moderation | Forum Management